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Report: #1360690

Complaint Review: efax - Internet

  • Submitted:
  • Updated:
  • Reported By: Jing — Alabama Australia
  • Author Confirmed What's this?
    • Why?
  • efax Internet USA

efax scam ,have been continuing charging my account after I cancelled my service perth welshpool Internet

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Receive this in 2016 May 

 

Dear Customer,

This is an important notice regarding the status of your eFax® account.
Your eFax® account is past due and your service has been suspended. You will no longer be able to receive or send faxes.
Please note, if your payment is not received your account will be closed.
Please contact your customer service representative immediately to resolve this billing issue.


We value your business and hope you act immediately to keep your eFax® account. Thank you for your prompt attention to this matter and for being a member of the world’s leading Internet fax service.

Sincerely,
eFax® Customer Support
1800 132 818

 

So I replied  back 

 

please close our account 

thank you 
 
So I literally thought they wont charge my account again till March 2017 , our accountant asked about this  monthly payment ...I quickly contacted them and got the following email 
 
Dear Jing,

The refund request was denied due to the company's "No Refund" policy.
If you have any questions or comments, please feel free to contact eFax Customer Support at 1800-132-818.

Regards,
eFax Customer Support
 
 
What???NO REFUND POLICY ??
 
The email I replied to cancel the service is the email address advertised on their website, they have received my email regarding cancelling the service but they avoided replying but continue charging on my account 
 
 
BE AWARE OF THIS COMPANY,I WILL REPORT THEM
 

This report was posted on Ripoff Report on 03/09/2017 05:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/efax/internet/efax-scam-have-been-continuing-charging-my-account-after-i-cancelled-my-service-perth-1360690. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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