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Report: #1354521

Complaint Review: efax - Internet

  • Submitted:
  • Updated:
  • Reported By: Openwide2alex — Yulee Florida USA
  • Author Not Confirmed What's this?
  • Why?
  • efax Internet USA

efax Will not provide refund, but will cancel your subscription Internet

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I uploaded and paid for the efax. Within hours of uploading the app. I many problems trying to use the app and due to urgent needs required someone stateside had to send my documents. I am currently stationed in Afghanistan. I have called efax about my email cancellation request and was initially told they would cancel the subscription, however would not refund he first month. I questioned this discussion since I was unable to send any documents.  This morning I received an email stating they would cancel the subscription, however not provide a refund at all.

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Greetings, I just called your customer service number to ensure my account was refunded and cancelled based on my initial request on 23 JAN 17 (the same day I signed up). Malt or Walt, actually told me he would discontinue my subscription as of 24 FEB17, charging me the first month. I tired to explain to him that I requested the subscription be cancelled within hours of subscribing and we got discontinued. I tried calling them back and the call was dropped again. Please cancel my subscriptions and provide a full refund. I was unable to utilize you fax service for any of my documents.
 
this was their response
Thank you for contacting eFax customer support.
Unfortunately, we will not be able to honor your request for a refund. As per our company, we follow a no refund policy.
We have also set up your account account for a post dated cancellation. Your account will be cancelled on 02/24/52017
Sincerely,
Dustin S
eFax® Customer Support

This report was posted on Ripoff Report on 02/07/2017 07:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/efax/internet/efax-will-not-provide-refund-but-will-cancel-your-subscription-internet-1354521. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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