Complaint Review: eFax - Los Angeles California
eFax eFax takes you hostage and no options to leave except a hostile conversation. Los Angeles California
I was using an on-line fax service in the past that provided a Pay-Per-Fax and that company merged with eFax. When I singed in to my old account I was forwarded to the new site with a welcome and was introduced to the new affiliation......
Next I was prompted to setup a new user and Password in their system so I did that. Next come the service plans. Only options are all auto billing but it tells you cancel at any time. Higher fees for monthly Ext… I agreed to use the monthly small account at that fee as I needed it quickly and understood that I could cancel. After sending my faxes I then wanted to cancel the account and the monthly billing. After looking and searching the site for a cancellation link/instructions I opted to open a live chat. I conversed with Greg Curtis, answered the normal questions to access my account and advised that I wanted to close my Account to stop auto billing. I told him I was looking for a pay-per-fax service and I understood they did not offer this however I did not want a monthly billing. His response was that they only do auto monthly/annual billing and there was no way to change this option once the account was setup. Again I stated that I was fine with the charges for this month however I wanted to stop the auto billing. I did use the service to send 5 pages to a single fax # and was not trying to contest the charges to this point. He continued to badger me as it was setup and it would continue until I communicated that I wanted to cancel the account on the day of billing. Again I stated that I wanted to stop auto billing so cancel the account or let it expire. Again the same response of its setup and call back. I replied to him advised that if any charges were put on my card after this communication I would dispute as unauthorized. He advised that the account would be cancelled immediately, no credit returned, and no access to the service. The chat was closed. I attempted to log in and see if the billing was changed but the account was locked – contact customer service to continue. After chatting around the office with other agents I found out that a lot of them had experienced the same thing with eFax and it was a standard practice to do this. I never asked for my month charge back however I did pay for the setup and 1 month. I would like to use what I paid for but I see how they are now. Suggestion – don’t setup with them, find something else.
This report was posted on Ripoff Report on 09/12/2017 08:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/efax/los-angeles-california-90028/efax-efax-takes-you-hostage-and-no-options-to-leave-except-a-hostile-conversation-los-a-1399453. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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