Enterprise Car rental citation department Nationwide

 My incident occurred very recently. September 14, 2015 I log into my online banking so I can pay my utility bills. Well I noticed money missing from my account and immediately called my bank. Well after reviewing the transactions my teller informs me that on Sept. 11th enterprise made the charge to my checking account. After this I called enterprise (location where I did the transaction for my rental) and I asked about the charges being made to my account after a month of the returned rental vehicle. Representative informs me this charge was for a citation I received August 20th. I was transferred to the citation department where I asked about the charges again. I was well aware of the citation. I also had already paid the citation Sept 3rd. Representive informs me they found out of the citation sept 3rd. I asked how would they charge my account for a ticket I already had paid. He told me he had no proof of my payment so I kindly emailed him my confirmation from the parking authoritie. I asked to speak to a manager as well and was just left on hold for 30minutes. After being left on hold I received an email stating a refund was going to take place in 30 DAYS! I get home from work, I see a letter from enterprise. Stamped sept 9th. But the actual letter was dated sept 4th. ( okay at this point I'm furious) Okay so here is my frustration I got a ticket yes. I paid it. And you guys are going to charge me a month later an additional ticket plus services fees. And I'm the one who has to suffer and wait 30 days for a refund??? I called again 2 days later and asked to speak to a manager a 2nd time. Manager on deck was John. Well John was basically a rude, unprofessional individual. First he kept cutting me off. Second he stated that the money wAs taken out on the 11th and I called the 14. Also stating that I payed the parking authorities but didn't inform them. He was talking to me like this inconvenient situation was all my fault. I asked him if there was any way to expedite my refund since it was basically their screw up. He said there was nothing to do. That I was getting my refund and I just had to wait 30 days. When I asked John to transfer me to another manager because I didn't like his tone or his behavior he ended the call with out any warning. This guy really hung up the phone in my face!!!!!!!!! I want to file a complaint against his rudeness behavior!! This is definitely not acceptable. I need to be heard!