Enterprise Car Rental Horrible Customer Service, refused to return toll transponder Pawtucket Rhode Island

I had the unfortunate experience of renting a vehicle from this particular location of Enterprise, please note that all of their locations are not this bad. My vehicle was being repaired after being in an accident and this company is who my insurance company has a contract with to provide rental cars to their customers. I had returned my rental vehicle to the repair shop like the Enterprise agent requested it was at night on Friday June 29 ,2018. I then placed the keys to the vehicle in the dropbox they provided. When I returned home I noticed that I left my transponder attached to the windshield of the rental vehicle. I called the Enterprise location first thing in the morning on Saturday June 30, 2018 to see if I can retrieve it. They stated to me that they would send someone of this morning to retrieve the vehicle and would call me when I can come to the office and pick up the device. Near the end of the day I had not received a call back so I called them about it. They left me on hold for nearly 15 minutes until the office closed and then disconnected on me so I could not call them back.

I called back on Monday thinking this may have been just an unfortunate circumstance. I eventually spoke to someone who appeared to be a supervisor who asked for the serial number on the transponder. I told her I would have to check my statement for it because I have 4 vehicles with 4 different transponders. She then disconnected from me as well. After realizing that their customer service was really this bad and it wasn't just an accident of being disconnected on I called their corporate customer service to file a complaint. They stated that they would escalate my complain and to expect a call back within 7 to 10 business days. It's a month later and that never happened either. So I had no choice but to report the transponder as missing/stolen and well let's hope they are smart enough not to try and use the device. I have used Enterprise many times before and never had this kind of issue with them. I will never be using them again. They have many competitors to choose from which hopefully offer better customer service.