Complaint Review: Enterprise car rental
Enterprise car rental Reserved a car then was told they did not have one at pick up Moline Nationwide
*Author of original report: Empty promises from enterprise
*UPDATE Employee: Enterprise Cares
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I reserved a car using the enterprise website as I have done several times in the past. After dropping off my personal vehicle to be serviced I went to the local airport to pick up my reserved car. The representive on duty then told me they have no cars avaiable, and that if I had not reserved one a few days before I was out of luck. I asked how their system can give a reservation for a vehicle that does not exist. Then she beacme rude and said she could not help me anymore. My next step was to have to call a cab to get me back home, by the way the cab cost me half as much as the rental would have, and I still needed a car for work the next day. All in all I spent 3 times more on cabs than I would have on the rental fee of the car I reserved. I did call the (855) 266-9565 customer service number and received little to no help, but they did let me file a complaint I also filed one online. I got a response via email saying my complaint was forwarded to the local management and someone would contact me soon. About a week lated I replied to the email to let them know nobody contacted me, the response was this has to be handled locally and she would again forward my complaint and info. Fast forward a month and I still have not gotten any reply form anyone at enterprise.
Just a little history from my point of view. I am not the biggest customer enterprise has but I till this event it was not uncommen for me to rent 5-6 times per year, I am an enterprise plus member I almost alwasy use the website to reerve cars, and have had the site tell me what I was looking for was not avaiable and needed to choos a different size vehicle or a different pick up location. So how can this one time the system tell me they have one but when I go to pick up be told we are all out, and if you did not reserve one a few days ago you are out of luck.
The most disterbing part is the lack of customer service, or the lack of caring for customers. Do they not realize or just do not care. I will not rent from enterpeise again till I hear from customer service. I know this will not force them close up shop but a company is built one customer at a time, and can go out of buisness if they loose enough customers.
This report was posted on Ripoff Report on 07/11/2017 07:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-car-rental/nationwide/enterprise-car-rental-reserved-a-car-then-was-told-they-did-not-have-one-at-pick-up-molin-1384641. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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