Complaint Review: Enterprise - Nationwide
- Enterprise Nationwide USA
- Phone: 1-800-261-7331
- Web: www.enterprise.com/Florida
- Category: Auto & Truck Rental
Enterprise Charged for damage i did NOT commit naples florida
*UPDATE Employee: Enterprise Cares
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I had to rent a car due to a car accedent, I picked a car up from one Enterprise location, the associate and I did the PRE-rental walk around and discovered absolutly NO damage. I had the car for about 3-4 weeks, took very good care of it. Returned the car at ANOTHER location that was more convienient. We(associate and I) did the POST rental inspection and discovered a VERY inconspicuous soft dent on the rear right door, no paint damage. This was disputed on the scene with the associate. She assured me that it will probably be overlooked went sent to mechanic. I eventually subsided and figured it may have been a shopping cart. I signed off on the paperwork to continue with my day.
5 weeks later....
I recieve a envelop in the mail from Enterprise Damge Claims department, containing multipule pictures of the Front bumper being pryed appart from the rest of the car by somebody's hand. They were stating that there were damages to "bumper Clips". There was a list of part numbers, paint numbers, labor hours that followed. All totaling up to around $550. No where in the damage claim was a hint at the "dent" in the door which initailly sent the car to the mechanic.
Enterprise is trying to scam me for damages that I DID NOT COMMIT.
I WILL LAYWER UP.
This report was posted on Ripoff Report on 05/30/2014 02:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise/nationwide/enterprise-charged-for-damage-i-did-not-commit-naples-florida-1150915. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Enterprise Cares
AUTHOR: Enterprise Rent-A-Car - ()
SUBMITTED: Friday, May 30, 2014
Tnuck0898,
Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the complete details, exact renting location, and any rental agreement numbers. Please reference #140530-002647. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car
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