Enterprise Rent A Car Failure to return deposit Bakersfield CA

Firstly, I reserved a mid size car for 2 weeks. Reservation was confirmed. When I arrived to pick up my confirmed rental, they had no mid size cars available. So I will pay a little more and get a full size. Sorry, none available. OK, I'll save a few bucks and get a compact. Sorry, none available. Long story short, I get a Premium, all wheel drive, SUV. But I'm stuck and need a car NOW. So my 2 week rental will be more than anticipated, but it won't effect my standard of living, and I take it.

The car is returned on time. The deposit I left ( $893.00) was more than the rental ($710.00).  They will take the $710 from the deposit and refund the difference $183. Great. But that is NOT what happened.

Enterprise charged my card for the rental $710. But they will return my deposit in 3-5 business days. Not great, but I'll live. But that is NOT what happened.

Today is the 18th day that has Enterprise is holding my $893.00. The branch that rented me the car is sympathetic to my plight, but there is nothing that they can do about the return of my deposit. The department that handles credit cards is sympathetic, and can actually view the deposit transaction, and verify that the $893 should be returned to me, but just like the branch that rented me the car, there is nothing that they can do about the return of my deposit.

Enterprise is owned by the Taylor family of St. Louis. Net worth of $19 billion. And it seems as if they are in need of an interest free loan of $893. You think if I asked nicely, they might give me a 10% off coupon on my next car rental?