Report: #1403403

Complaint Review: enterprise rent a car - kansas city Missouri

  • Submitted:
  • Updated:
  • Reported By: er24 — temecula California USA
  • Author Not Confirmed What's this?
  • Why?
  • enterprise rent a car po box 843369 kansas city, Missouri USA

enterprise rent a car temecula ca false damage report by enterprise temecula california

*UPDATE Employee: Enterprise Cares

*Consumer Comment: The rest of the story.

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i recently rented a vehicle from enterprise because my car was in the shop and needed transportation for work. I rented the car for about 4 days  initially but my job that i was doing took longer than expected so i was calling them on a daily basis renting the vehicle for more days which was fine according to my sales woman. Then in the morning i wake up and the car is gone. I happen to be in the city i work in and know there is an enterprise down the street. i walk by and see the vehicle all shiny and pretty liked they had just cleaned it (this was about 3 hours after i had noticed it gone.  i just got a letter in the mail saying that there was body damages with shoddy pictures of crazy dents on the side of the roof and that i owe them $585 in damage repair!! i never hit or touched anything with that car because i wanted my $300 deposit back... what do i do?

This report was posted on Ripoff Report on 09/30/2017 09:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rent-a-car/kansas-city-missouri-64184/enterprise-rent-a-car-temecula-ca-false-damage-report-by-enterprise-temecula-california-1403403. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 UPDATE Employee

Enterprise Cares

AUTHOR: - (United States)

POSTED: Friday, November 03, 2017


we appreciate it when customers tell us about their experiences.  I assure you that it's never our intention to inconvenience our customers.  We would like to speak with you further.  Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. Thank you. – Carol H.  

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#1 Consumer Comment

The rest of the story.

AUTHOR: Robert - (USA)

POSTED: Sunday, October 01, 2017

You woke up and notice the car gone. But unlike what most people would do in contacting the police, you instead walk down the street to the local Enterprise and see a "shiny" car that looks like the one you rented.

But then you give no indication that you talked to that location or any location at all, where the first time you had any communication from them is when you received a letter 3 weeks later.

If you were really in need of a car why would you not be trying to get a new rental?  As in working with them to find out why they took the car and getting the new rental you would have had your deposit handled at that time.  

So what is the rest of the story.

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