enterprise rent a car temecula ca false damage report by enterprise temecula california

er24, 

we appreciate it when customers tell us about their experiences.  I assure you that it's never our intention to inconvenience our customers.  We would like to speak with you further.  Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. Thank you. – Carol H.  

You woke up and notice the car gone. But unlike what most people would do in contacting the police, you instead walk down the street to the local Enterprise and see a "shiny" car that looks like the one you rented.

But then you give no indication that you talked to that location or any location at all, where the first time you had any communication from them is when you received a letter 3 weeks later.

If you were really in need of a car why would you not be trying to get a new rental?  As in working with them to find out why they took the car and getting the new rental you would have had your deposit handled at that time.  

So what is the rest of the story.