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Report: #1384719

Complaint Review: Enterprise Rent a Car - POMPANO BCH Florida

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  • Updated:
  • Reported By: scammed — Pompano Beach Florida U.S.A.
  • Author Not Confirmed What's this?
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  • Enterprise Rent a Car 2400 N Powerline Rd POMPANO BCH, Florida USA

Enterprise Rent a Car Kathryn Williams and John Enterprise overcharged me for the rental and added full coverage of insurance without permission POMPANO BCH Florida

*UPDATE Employee: EnterpriseCares

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On June 27 2017, I made an online request to rent a car from Enterprise from July 3rd 2017 to July 9th 2017 for a nissan altima or similar.  My husband received a call from Assistant Manager Kathryn Willimas at Enterprise Location 2400 N Powerline Rd Pompano Beach Fl on July  2 2017 regarding the rental request and offered him a free day and a free upgrade to an suv.  My husband accepted the offer and picked up the car one day earlier,  The company took 561.11 from our debit card and normally we return the vehicle we get our 200.00 deposit this time.

 However when my husband returned the car this last Sunday July 9th 2017 we were advised that we were not charged the 200.00 deposit so we would not be gettting any money back,  So let me get this straight so if we paid the deposit we would have been charrged close to 800.00 for a 6 day rental on a nissan altima.   I received a call from John from this location after being promised a casll from a regional or upper managment.  Apparently he must think we are stupid.  He also started arguing and talking over me if I started to make any sense or asked why the rates are so high,  John claimed that it was for the 4th of July Holiday.  A complete lie because I noticed on my bank statement that the charge for last month for 4 days for the same size car was 718.00 before the return of our deposit.  John insisted that he could prove that my husband always asked for full insurance coverage and that was another lie as my husband informaed me that he alwasys asked for basic coverage,

 I am waiting for a communication because of this complaint and the other complaints that I did with send a complaint to the ceo, did the better business bureau and yelp.  My husband and I are heart patients as well my husband is a cnacer survivor and on disability,  Anyone who wants to get a lawsuit going email me @ (((REDACTED))) or send a direct message on twitter to (((REDACTED)))

 

 

 

This report was posted on Ripoff Report on 07/11/2017 12:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rent-a-car/pompano-bch-florida-33064/enterprise-rent-a-car-kathryn-williams-and-john-enterprise-overcharged-me-for-the-renta-1384719. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

EnterpriseCares

AUTHOR: Enterprise Rent-A-Car - (USA)

POSTED: Wednesday, July 12, 2017

We’ve noted your comments and we would like to have the opportunity to look into your billing issue for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you.

Regards,

Carol H.

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