Complaint Review: Enterprise Rent a Car - St Louis Missouri
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- Author Confirmed
- Enterprise Rent a Car 600 Corporate Park Drive St. St Louis, Missouri USA
- Phone: 314-512-5000
- Web: www.enterprise.com
- Category: Auto Rentals
Enterprise Rent a Car ELRAC REFUSED TO REFUND ME THE COST OF A MILDEW RENTAL THAT LEAKED OIL ON MY DRIVEWAY St Louis Missouri
*REBUTTAL Owner of company: Enterprise Cares
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IN 2015 ENTERPRISE GAVE ME A TOYOTA RAV 4 RENTAL THAT SMELLED MILDEW INSIDE WHICH I BELIEVE CAME FROM THE AIR CONDITIONING NOT DRAINING PROPERLY. IN ADDITION THE CAR LEAKED OIL ON MY DRIVEWAY.
THEY ALSO REFUSED TO REFUND ME ANY OF THE MONEY PAID TO THEM
IT IS MY BELIEF ENTERPRISE WAS MORE CONCERNED WITH LOSING MONEY BY TAKING THIS VEHICLE OUT OF SERVICE TO REPAIR THE MILDEW PROBLEM AND OIL LEAK THAN WITH WHETHER THEY WERE PROVIDING DECENT RENTALS TO THE PUBLIC.
This report was posted on Ripoff Report on 05/12/2017 10:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-rent-a-car/st-louis-missouri-63105/enterprise-rent-a-car-elrac-refused-to-refund-me-the-cost-of-a-mildew-rental-that-leaked-1372868. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Enterprise Cares
AUTHOR: Enterprise Rent-A-Car - (USA)
SUBMITTED: Tuesday, May 16, 2017
We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.
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