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Report: #1186497

Complaint Review: Enterprise - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Denise — Montgomery Alabama
  • Author Not Confirmed What's this?
  • Why?
  • Enterprise Nationwide USA

Enterprise Enterprise Rent-A-Car Enterprise...A true "RIP" OFF Montgomery Alabama

*UPDATE Employee: Enterprise Cares

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I rented from enterprise airport location and made reservations online. When I got there I had to wait 20 minutes for a vehicle to get ready. When I got the car the smell of smoke and suds running down my windshield welcome me. I didn't complain being that I had to wait for this car and they were already short of vehicles I proceded on my way. Had a wonderful trip with my veteran father and returned my car. Two weeks later received a letter stating I had damaged the vehicle. I called and was told that the damaged was on the passenger side and I probaly ran over something and just was unaware of it. Geesh!!! I haven't gotten proof of the damage yet but if it's noticable enough for you to send me a letter wanting money ummm, I'm thinking I should have notice I hit something. I realize I can't get anyone with sense on the phone and my only alternative is to get an attorney to handle this matter. I have never had any problems with Enterprise and to think that they want me to pay for damages that I didn't do it just....well lets just say it angers me. I'm reading all these other complaints and to see that they aren't being handle only makes me wonder if I will be able to get any justice in my case with out an attorney. I refuse to be scam!

This report was posted on Ripoff Report on 11/03/2014 11:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise/nationwide/enterprise-enterprise-rent-a-car-enterprisea-true-rip-off-montgomery-alabama-1186497. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - ()

POSTED: Tuesday, November 04, 2014

Denise,

Thank you for bringing this to our attention.  As customer service is of the utmost importance to us, we would like the opportunity to look into this for you.  Please contact us at care@enterprise.com with the complete details.  Include the exact rental location, your contact information, claims number, rental agreement or reservation number and any further information regarding your experience with us.  

When emailing, please place reference number 141104-001350 in the subject line.  We look forward to hearing from you. 

Sincerely,

Carol H. 

Social Monitoring Coordinator

Enterprise Rent A Car

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