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Report: #1132545

Complaint Review: Enterprise - Select State/Province

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  • Reported By: tru727 — Holiday Florida
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  • Enterprise 30674 us highway 19 N palm harbor fl Select State/Province USA

Enterprise Rental Car unauthorized charges Palm Harbor Florida

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I had a accident which forced me to go the route of renting a car. First they told me and said they dont have the 9.99 weekend deal and they did The date I went into Enterprise I authorized them to debit my card which they charged 147.23 for a week 29.99 a day $341.71 and an additional $200  by the time they got through adding up unexplained charges they had already charged my card and was too late to get my money back I asked why so much they stated its because its a debit instead of credit. So for 1 week I was charged 541.71. I had made a call before I was to return the vehicle to see about keeping it another week and they told me the it would be $147 which he said it would just use the deposit well after returning the vehicle when I agreed they said that I owed an additional $341.71 plus $45.20 for gas and which equal to 386.91 which she said at the time of returning the vehicle that they could not take the vehicle back unless I pay the charges per manager at the new port richey Florida establishment on US 19 so she said that I owe $400.12 and they don't have to have authorization to charge my card that if I walk out the door I give them permission. so I insisted to talk to someone else because they said they could not accept the keys unless I pay. Well they ended up taking the keys and said until I pay they can continuously charge my card until it is paid in full which I knew was not right . I told her that I would pay but I don't feel like the charges are accurate but I would like to talk to a general manager.

Well after waiting for a call to talk to someone and returning the car on 3/11/14  on the date of 3/21/14 my account is debited $262.62. After calling and talking to the manager at the palm harbor office he stated that I don't have to give authorization to charge my card and take my $200.00 deposit and 262.62 to cover all if any charges that they have a binders agreement that protects them in the court of law and they can get whatever they feel like I owe for me keeping the car. I asked the manager if I had to be there or give consent he stated that they have to run everybody card no matter if they give permission or not  because I rented the vehicle. I was not properly explained about the extra charges that was charged to my bank account which caused it to fall into the negative. I feel like I have not been treated fair after me keeping in contact and trying to come to an agreement and understand the charges more everyone said the same thing unfortunately it's nothing we could do. 

This report was posted on Ripoff Report on 03/21/2014 02:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise/select-stateprovince/enterprise-rental-car-unauthorized-charges-palm-harbor-florida-1132545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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