Equinox skin care Equinox Charged my credit card after I canceled the service and will not refund the charge! Internet

I ordered the free trial equinox skin care package. I paid shipping and handling. I called and cancelled the products home delivery. When I received my credit card statement I have a $99.00 charge from Equinox. I called and asked to speak to a supervisor and was told I was speaking to one, he said I cancelled 1 day past the 14 day trial period, which starts the day you place the order - not the day you receive it. Their policy is no refunds of my money and it is not his fault. I should pay more attention to the agreement!