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Report: #1302781

Complaint Review: Esurance - Nationwide

  • Submitted:
  • Updated:
  • Reported By: jj9001 — Texas United States of America
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  • Why?
  • Esurance Nationwide USA

Esurance (Allstate) Deceptive Bait and Switch to bring in customers online Nationwide

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I signed up for a plan after Esurance offered a lower rate for the same coverage as what I previously had with another company.  I asked at least twice to confirm the coverage was the same, they gauranteed it was.  After I signed up I found out the coverage was NOT the same -- they removed the two most expensive options (comprehensive and collision).  Taking this into account I'm now actually paying more than I would have with my old company if I had made the same changes.  This seems to be a classic bait and switch trick.

After I realized this I called Esurance back to give them the opportunity to fix this.  They offered no help and gave me the impression this is just standard operating procedure.  They said I could either pay $50/month more to get my previous coverege (i.e. more than what my previous company charged) or I had to go online and fill another form to agree to the incorrect lower coverage terms.  They also now told me if I don't agree to their incorrect lower coverge online within 2 days they will mail the terms to me and charge me an additional $25 more!  

This report was posted on Ripoff Report on 04/30/2016 09:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/esurance/nationwide/esurance-allstate-deceptive-bait-and-switch-to-bring-in-customers-online-nationwide-1302781. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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