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Report: #1094258

Complaint Review: Excede - Englewood California

  • Submitted:
  • Updated:
  • Reported By: OwegoNY — New York
  • Author Not Confirmed What's this?
  • Why?
  • Excede Englewood, California USA

Excede Internet service rip-off Englewood California

*Author of original report: Thank you

*UPDATE Employee: I would Like To Help

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I first called Excede because I was told it was the only way to get internet where I live. The deal didn't seem all that bad, only $49.95 per month for 10GB. Plenty of GB for the little I do on the internet, right? Wrong!!!! First the service cuts out about every other day, a little wind, a raindrop, or maybe I just looked at the dish and service disconnects. The first month I used up all 10GB on the first night!!!! WOW. I called and they offered to give me 5GB back. Okay, then. Those 5GB lasted for the entire month. Amazing! The next month we were fine with our usage, the same the month after. Since then I have run out of high-speed every month after 15 - 20 days. I do not use the internet for TV, games, or downloads. Just a little bit of browsing and some facebook. Add to that the fact that my service is out of order for around 50% of the time and I have no idea how I could possibly be running out of high speed. When I called to inquire about cancelling I was told that I would have to pay $330.00 to do so. That doesn't even compy with the contract. I have 18 months left on a 2-year service plan, my contract states that early cancellation will result in a fee of $15.00 for each month left, that would come to $270.00. So, the only option left to me is to keep the service, which sucks, because I have found another provider who will give me 200GB for $50.00 a month without a contract. In the meantime, however, I will be filing complaints anywhere I can, including the BBB and the Attorney General. This company needs to be stopped.

 

DO NOT DO BUSINESS WITH THEM!!!!

This report was posted on Ripoff Report on 10/24/2013 07:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/excede/englewood-california/excede-internet-service-rip-off-englewood-california-1094258. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Thank you

AUTHOR: OwegoNY - ()

POSTED: Monday, October 28, 2013

 I would like to report that Wildblue/Excede and I have come to an agreement. Zac is very willing to work with anybody who has problems and is able to resolve them. Thank you, Zac.

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#1 UPDATE Employee

I would Like To Help

AUTHOR: Exede Zac - ()

POSTED: Saturday, October 26, 2013

Hello OwegoNY,

 

I understand that the current data limits are not working for your needs and that you do have other options available to you. 

I would like to assist you with your issues and help to find a resolution. 

 

Can you email me at exedelistens@viasat.com with your phone number and a good time to call so I can better assist you? 

 

Thank you!

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