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Report: #1435297

Complaint Review: Expedia - Bellevue Washington

  • Submitted:
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  • Reported By: Erica — HOUSTON Texas United States
  • Author Not Confirmed What's this?
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  • Expedia 333 108th Ave NE Bellevue, Washington United States

Expedia Travelscape LLC, VRBO, Home Away Expedia/Travelscape LLC/HomeAway/VRBO stole $1,922.88 from me. They will not give it back. Please avoid!! Bellevue Washington

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I booked and paid for ($1,922.88) an apartment for a week in Amsterdam through VRBO three months in advance (December 2017).  The credit card charge was to VRBO, the payment confirmation was from Home Away, the fine print on the payment confirmation said "payment has been made to Travelscape LLC", which owned the property.  Three days before my travel date (with my daughter) from Houston, with two friends converging on Amsterdam from two other countries, I was dropped by the property manager (Cityden).  They cancelled my reservation.  I had nowhere to stay.  They told me to "take it up with Expedia".

I lodged a complaint through VRBO/Home Away.  The VRBO/(Home Away) customer rep told me that Expedia was the "booking agent" and that Expedia owns VRBO and that he would contact Expedia to find me a new place to stay.  The place they found me, which they said was "near" my original location, was actually over 40 minutes away by tram and by ferry.  And, the new place was asking me for payment.  I cancelled the new place, after e-mailing Expedia and Home Away repeatedly asking what I should do, with no response) and found one of my own through AirBNB, and paid for that.

I spent two full work days trying to get my money back, before I got on the plane.  I received only fingers pointed from party to party, form e-mails asking me to rate my customer service experience or setting up a "case number" (I have 4 of these now), first names only, call centers in the Phillippines, and no help at all.

Come to find out:  Expedia owns Travelscape LLC, the property owner, VRBO, the website through which I booked, HomeAway, the (I don't know where they fit in to my transaction).  The only suggestion I received is to try to get a refund from my "payment provider" (credit card company).

This is the worst customer service experience I have ever had.  These people are either incompetent or fraudulent.  My money (all $1,922.88 of it) is on fraudulent.

 

 

This report was posted on Ripoff Report on 03/21/2018 03:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/expedia/bellevue-washington-98004/expedia-travelscape-llc-vrbo-home-away-expediatravelscape-llchomeawayvrbo-stole-19-1435297. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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