MY EXPERIENCE WITH EXPEDIA Expedia put over $700 on my credit card account, apparently all “penalties” for a mistake they made. Southwest Airlines, booked the correct flights that I wanted for $400 less. Nationwide

MY EXPERIENCE WITH EXPEDIA

On October 29, 2015, I called Expedia to buy tickets for a trip from Nashville to Chicago, then to Kansas City, and then back to Nashville.  The agent that handled my call had what I think was a Mexican accent, and it was difficult for us to understand each other.  It took over an hour to get what to what I thought was all straight; she read the details of the itinerary back to me and I agreed that it was correct. 

Two days later, on the 31^st, I had not received an Email itinerary, nor a copy of the tickets, so I called to inquire.  This time I got either the same lady or another one with a similar accent, and communication was difficult, but after about 15 minutes, I was able to find out that the first agent had gotten my Email address wrong and was able to communicate with difficulty that all I wanted was my itinerary and the tickets.

So, I get the Emailed itinerary and the tickets.  Hey! Only two tickets: one from Nashville to Chicago and one from K.C. to Nashville.  How do I get to K.C. from Chicago?  On Nov.1^st, I called to get it straightened out.  This is where it gets unbelievably preposterous.  She apparently could not understand that I did not ask for the flights without a flight from Chicago to Kansas City, and that there would be a penalty for any correction or for even simply adding back the flight originally promised.  I asked to speak to her manager, and she said she would arrange that and asked me to hold for 2 to five minutes.  I waited for 5 minutes before she came back and asked me to hold again for 2 to 5 minutes.  This happened several times more, and after more than 30 minutes of total waiting time, I advised her to cancel everything.

The end of this story is that I went to S********* Airways, got the flights that I wanted, all in about 5 minutes.  All of the three flights were non-stop (Expedia flights all had one stop), I had the Emailed itinerary and tickets in another minute, and the cost was about $400 less than I had been quoted by Expedia.  I called my credit card company to make sure that Expedia would not get paid for any of this and found that they had put over $700 on my account, apparently all “penalties” for their mistake.