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Report: #581030

Complaint Review: ez auto - somersworth New Hampshire

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  • Reported By: anonymous — dover New Hampshire United States of America
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  • ez auto route 108 somersworth, New Hampshire United States of America

ez auto formally seacoast car club They told me that thet didnt have any loner cars that i could use till mine was fixed even though i have my car threw them somersworth , New Hampshire

*General Comment: Complaint not fair in my eyes

*General Comment: a solution

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We got are car from ez auto formally known as seacoast car club in somersworth nh about a year and a half ago. We have been a very loyal customer to this company during the last year and a half. Well last thursday the transmission went in my 2000 ford taurus wagon that has 66,000 miles on it that i bought from them. I was on the phone with them most of the day now mind u we are still paying on this car jay the sales manger or whoever he is was very rude to me heck i even found paper work in my loan document folder that they never sent over to the loan company i told him about the paper work and he tells me well we dont have that im like how cant u have this paper work i have so u should have it to so he wanted me to bring him the paper work mind u my car is broken down and in pieces at the transmission shop i asked him if there was anyway he could give us a loner car till we got are car back this friday he tells me he cant he doesnt have any loner cars on the lot im like how can u not have any loner cars on the lot u have like 800 cars over there! I cant believe how rude and unconsideret this man really was its there falut my tansmission went in my car if they would have listened to me when i brought the car to them to get inspected and to talk about the noise it was making but no instead they tell me its a motor mount nothing bad. Well it seems to me that i was right along there was something wrong with my transmission all along. They should have been good enough to give me a loner car since the reason my car is broken down is because of the crappy job they did at not fixing the right problem with my car. I would stay away from ez auto unless u want to be sold a lemon and get crappy customer service

This report was posted on Ripoff Report on 03/15/2010 04:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ez-auto/somersworth-new-hampshire-03878/ez-auto-formally-seacoast-car-club-they-told-me-that-thet-didnt-have-any-loner-cars-that-581030. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 General Comment

Complaint not fair in my eyes

AUTHOR: mechaniac - (United States of America)

POSTED: Sunday, June 26, 2011

Quote: We got are car from ez auto formally known as seacoast car club in somersworth nh about a year and a half ago. And Quote: Well it seems to me that i was right along there was something wrong with my transmission all along.
How can you justify ez auto being responsible for that? You had the car for a year and a half and for all they know you could have beat on it? They don't know your driving habits? You should have taken it to a reputable automotive service center before you purchased it. If they wouldn't allow you to do this then I wouldn't have bought the car!
Also, the internet is full of used automobile ratings and its ignorance when consumers don't investigate their potential purchases. With the history of your Taurus I would have purchased a drivetrain warranty from a trusted vendor and here again, you go online for this.
You can obtain a drivetrain warranty for as little as $500 a year. Is it worth it? Yes, and you can pay in installments.
About your complaint not receiving a loaner car keep in mind there are not many private used car dealers who offer loaner cars to anyone. Your million dollar Chevy and Ford dealers might do it but not the little guy.
Who am I? I'm a potential customer and I will have my interest checked over before I decide. This is how I found this forum on ez auto and I'm not going to let the complaints deter me from what I think is a good deal.
Investigate before you buy! I am not about to have my bank finance me $5800 towards my interested vehicle until I know it checks out.
Fortunately I am an automotive technician and I know what to look for and if it needs anything I will decide if its worth it to me. If they wont let me look it over I wont buy it. Their loss, not mine!
Moving on from you I notice other complaints and all I have to say is this, nobody has a crystal ball and when anyone buys a used vehicle from a used car dealer they must keep in mind they are auction vehicles or trade in's from bigger dealerships who wholesale them to the little guy.
They may or may not have hidden problems. Its not the little guys fault and once again I am not going to have those complaints deter me from getting the vehicle I want if it checks out clean.
If for some reason I run into a hidden problem I'm not going to hold ez accountable for it either, I will hold the people I get my drivetrain warranty from accountable.

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#1 General Comment

a solution

AUTHOR: faker - (United States of America)

POSTED: Thursday, April 28, 2011

I too was had by the same dealer.  Had the same problem with the inspection, only my trouble was emmissions and ball joints and wheel bearings.  same story...I spoke with NH DMV, they are telling me to write a letter of complaint with all identifying info about car/ people involved, and with enough complaints they will pull the license for selling and for inspecting cars.  They ALSO told me that as soon as the dealer puts temporary tags on a vehicle, they are LIABLE...they are not supposed to put tags on the cars if they are not inspected.  I encourage all who have been dooped by the shady dealings of EZ Auto to do the same and lets shut em down!! 
Send your complaints to Concord DMV, main office

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