FactoryOutletStore FactoryOutletStore.combraun.factoryoutletstore.com Refused to issue full credit for incorrect product shipped or my cost to return the product. Syosset New York

I ordered a product online from this company. As is my habit, I also made a screen shot of the web page. I then received a confirmation of the order with the description of the product matching the one as shown on their web page. The product that I subsequently received was an entirely different product and was not an acceptable substitution. I took a picture of the product that I received along with the original shipping carton. The product was placed, unopened and undamaged, back into the original shipping carton, taped up and taken to the UPS hub and returned - at my cost. I have not received full credit for the return and this company has refused to issue credit for my out-of-pocket cost of $11.35 to return the product even though the error is theirs. I should not have to pay to return a product incorrecly shipped by the retailer. Since the erro is completely theirs, I expect full creit for the product returned to them and credit for the cost of shipping.