Federal Student Loan Alliance FSLA FSLA has taken over $1500 from us with no results. They will not refund our money despite us having documentation that we get 100% refund if not satisfied. Tustin California

My wife chose to work with FSLA to help with her student loans. After paying a $1200 up front fee an $29 month for nearly a year nothing has been settled. We have paperwork stating that we get 100% refund if not satusfied.

FSLA does not return phone calls or e-mails. We stayed persistant and finally spoke with several people. Each time we speak with someone, they state that the previous person we spoke to no longer works there.

The so-called owner came on the phone and said we may be entitled to partial refund. He didn't know the anything about the contracts that was signed so I doubt he is the owner.

After continuing to listen and speak with several people, we realized that this company is a fraud and they just took our money.

We are trying to figure out our next step in filing charges against this company. Hopefully someone could suggest what we should do next.