Federal Student Loan Alliance Lisa Allen/ Jeff/ Katie/ Michell Quijano Student loans program Tustin California

 I joined Federal Student Loan Alliance program in November 2012 to help me work with the Department of Education to deferred my student loan payments,I was desperate because I had been laid off and I couln't in any way to start repaying my loans, my payment were set at $870.00 a month; I borrowed the money and I paid themm what they told me I needed to pay to join their program and that hey worked together with the Department of Education and that they would help me in any way possible to deferred my payments. I did all l the paperwork requested and fax everything  and signed the papers to start with the program. They told me that the process would take about 3 to 4 months for DOE to approve it. I received notification from DOE that my deferment was approved from june 2013 to june 2014. I assumed that was it until June this year.

The next time I heard from FSLA was in January 2013 when they contacted me to tell me I owed them $175.00 for5 months maintenance fees I hadn't pay, this was newsto me and that is when I was told about the $25.00 maintenance fees,so I made the agreement with an individual named Jeff, that I would pay half and half ,$75.00 in February 15, 2013 and the other $75.00 in March 15, 2013; the next thing I know is they took $200.00 out of my account on DFebruary 15. I immediately call Jeff and I told him that was not the agreement we had so he said he was sorry and that ut was a mistake and hey would refund my account $125.00,which they did. Then after that they continue taking rhe $25.00 up until June 17 this year. Then in May this year i received notifications from Federal Loan Servicing that it was time for my annual review to see if I qualify for another payment option if I still could not afford the student loan payments.  I though they were either the same company or they were linked together. so I gathered my information and  responded to the email by filling out the form and applying for the Income Based Repayment plan. 

I waited and waited and no response, so I decided to call them at the number they provided, which it was different from the one I had and that is when I found out that Federal Loan Servicing is the company working thru the Dept of Education with my student loan deferrement plan and that they worked with the DOE for this type of loans at no charge, and that they don't have anything to do or know who Federal Student Loan Alliance is and that I shouldn't be paying them any money when they are not the ones handling my student loans at all. Up until today  I have paid these people $1,250.00 and now when I'm trying to contact them it is totally impossible to get an answer, they have a recording saying that all their agent s are busy and to leave a message and they will contact me as soon as they can. I checked them out and theyare not even registered with the BBB. So please,to other consumers, do not fall for this company,they are just another scam and just fill you with a bunch of lies just to get your money. I already reported them to the BBB as well. Do Not be another Victim!!