Federal Student Loan Alliance FSLA Rip-off Tustin California

This place is a rip-off. Their employees with lie to you about specific programs, and tell you that you qualify for them even if you do not. These are not trained professionals and are there just to take your money.

The provide a service that is completely free to get, but will charge you a $29.00 fee every month, which they "forget" to mention at the time of signing up.

All of the employees seemed very nice and helpful, however, if you need to speak to a "manager" they are completely rude and will try to argue with you. Manager Jeff basically treated me like I was incompetent.

They promised me a specific program, which I did not qualify for in the end. Even though their policy is to refund if this is the case. At the end after I was treated very rudely, I received no refund. Jeff claimed that he "gives out refunds everyday", interesting enough...(I wonder why).

This company also claims before every phone call they record each conversation, however, when confronted about this information and I asked them to replay conversations of past, Jeff claimed "they had their phone systems changed."

This place is a joke and I'm glad I do not have to pay them to do nothing anymore.