Federal Student Loan Alliance Paul Halligan: Sr. Loan ManagerMaribell Torres: Lead ProcessorNicole Kendall: ProcessingTina: Supervisor Took $495.00 To start my process in consolidating my student loan. Never returned my calls, told me not to pay anything because my loan will be in forbearance. Now my credit score dropped! Tustin California

In July 2014 I responded to an email regarding student loan relief. The company's name is Federal Student Loan Alliance, I thought it would be safe since President Obama had resently signed the bill. I was connected with Paul Halligan, Senior Loan Manager, who explained to me how the program runs and for me to get the application process going there will be an enrollment fee of $450.00.  After making 3 installment of $165.00. 

Maribell Torres, Student Loan Lead Processor, start the process and Nicole Kendall was part of the processing/customer service department. I submitted my pay stub and any other information they needed. During this time they put my loan in forbearance and told me not to pay on anything until I hear from them.

Time passed and none of my calls where answered. When I finally got thru, Maribell was no longer employed and no body knew what was going on. I had submitted my information 3 times now and my loan was still in forbearance. Even thought I told them I was getting emails saying I was past due.

I tried to contact the company this week and i get a message stating " the number I dialed is no longer in service. My credit score dropped, I lost out on a much needed $450.00. I have never been late on any payments.

This company ripped my off and now I am trying to get back my good credit standing I worked so hard for.