Ford Motor Credit Credit unresponsive to information requests don't send late payment notice to paperless customers Omaha Nebraska

Ford Credit Paperless internet makes it impossible to prevent problems for the consumer.They do not send late payment or notice of partial payments entered in error via typo, which can cause a credit agency issue.My husband and I both had credit scores over 800.  When making the final payment, after 59 months of on-time payments I input in error a payment exactly $100 less than was due.At the same time  my husband passed away and I took over the bill paying after notifying the different vendors.

Ford immediately placed our account in the "death committee" and I was unable to secure any information even after having provided them with proof of my appointment by the Court as his Personal Representative, along with my passport and his death certificate.  I spent numerous hours on the telephone and cut off in an attempt to secure a copy of my input record to confirm if it was my fault or on Ford's side.I was to receive over one month ago a copy of those transactions, I have received nothing! They have impacted my credit score by 50 points with no ability to speak with anyone or resolve the issue.