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Report: #568174

Complaint Review: Gazelle - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Tony — Nationwide United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Gazelle Internet United States of America

Gazelle Gazelle & Tell is a scam Internet

*UPDATE Employee: Payment Received

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On 12/24/09 I request a payment by Amazon gift card for my participation in the Gazelle & Tell program.  The payment was supposed to be issued on 1/15/10.  I had not received it by 1/20 so I contacted Gazelle via their webchat.  I was told I would get an email update once the problem was identified.  On 1/22 I again contacted them and was told that they were still working on it.  Later that day I got an email stating my payment had been sent.  I never received it.  On 2/9 I contacted them again.  I was told I would be sent the Amazon code by the end of the business day.  Again, nothing.  On 2/10 I contacted them again and was told I would have it by 5:00.  As usual, nothing.  At 5:30 I contacted the again and was told that it was escalated to Finance and I might have it by the end of the week.  I then filed a complaint with the BBB.  Gazelle responded to the complaint on 2/11 claiming the original payment was sent on time (it wasn't) and that they would reissue a payment by check in an unspecified.  I never asked for a check in the first place.

Gazelle has been unresponsive, deceptive, and has violated their own terms of service.  Avoid this company at all costs.

This report was posted on Ripoff Report on 02/11/2010 03:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gazelle/internet/gazelle-gazelle-tell-is-a-scam-internet-568174. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Payment Received

AUTHOR: Customer Care - (United States of America)

POSTED: Friday, June 04, 2010

Hello Tony,

Thank you for working with us to resolve the issue of the missing payment.  I am glad that we were able to finally get the 4th payment to arrive at your home.   We are sorry that the other payments had issued with the mail arriving, but we are very happy that we were finally able to get UPS to make the delivery to you.

Please let us know if you have any other questions that we can help you with again in the future.

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