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Report: #1361828

Complaint Review: gearbest -

  • Submitted:
  • Updated:
  • Reported By: crooks — sylmar California USA
  • Author Not Confirmed What's this?
    • Why?
  • gearbest China

gearbest Stole from me

*Author of original report: a solution?

*UPDATE Employee: Solutions for your order!
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I ordered a Tank for my electronic cigarette almost a year ago. I never got it and depite me sending e-mails nrver heard from them finally I get a reply saying sorry theres nothing they can do since its been a year. 

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This report was posted on Ripoff Report on 03/15/2017 03:07 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gearbest/gearbest-stole-from-me-1361828. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 Author of original report

a solution?

AUTHOR: - ()

SUBMITTED: Monday, March 27, 2017

POSTED: Monday, March 27, 2017

I'm sorry but the initial response did not include a solution however I am in contact with your customer support presently and I have hopes of coming to a solution.

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#1 UPDATE Employee

Solutions for your order!

AUTHOR: Gearbest - ()

SUBMITTED: Friday, March 17, 2017

POSTED: Friday, March 17, 2017

Dear customer,

Thank you for taking the time to write a review.

We are here to help you, please check our Warranty policy here: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Gearbest Customer Service Center

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