GearBest Did not disclose shipping from CHINA not USA, stalling refund, stopped responding to email complaints Internet

Susan  At :10/13/2015 11:19:05 UTC

Gearbest Customer Support　 At :10/14/2015 01:39:25 UTC

Dear Susan,
Thank you for contacting Gearbest. We are so sorry for delay. I have checked the stock availability and I'm extremely pleased to inform you that the items you have ordered are in stock and are now ready for shipping. We kindly ask that you wait for one or two days more before you receive the tracking no. for the shipment. You can see the tracking information when you log into our website and review your order or you can contact with us again and we will give you the tracking no. along with the website where you can track the progress of the package. We kinldy hope that you can wait 1-2 days again, then you will receive the shipping email. Thanks for your understanding and patience. Best Regards 

Duni
GearBest Customer Service gearbest.com/

Susan 　 At :10/14/2015 02:16:38 UTC

Cancel this order and issue a refund please

Gearbest Customer Support　 At :10/14/2015 09:20:58 UTC

Dear Susan,

Thank you for your message.
We note that the items you bought are ready for shipping now, we need to return them to our stock.
Could you wait 2-3 business days? Then we will cancel your order and will process your refund. 
Thank you for your understanding and patience. Best Regards 

Duni
GearBest Customer Service gearbest.com/

Susan 　 At :10/14/2015 10:55:47 UTC

Cancel and refund immediately thank you

Gearbest Customer Support　 At :10/15/2015 08:21:34 UTC

Dear Susan, Thank you very much for your recent message.We wish to apologize for any inconvenience.   We will cancel your order and we can refund it to your GB wallet,is it ok? or just refund to the account you used to make the payment?  In order to provide the maximum benefit for each of our valued customers and to build a long-term relationship with you, we are able to refund the amount for the unavailable item(s), We offer you following two options:  A: Refunds to your GB wallet, we also offer worth 5 times points with the price of the out of stock product(s) (e.g. 1usd = 5 points 3usd=3*5 points)  B: Refunds to you via your original payment provider (e.g. PayPal, credit card, etc).  Which is your preferred option (please choose only one)?  Refunds to your GB wallet will occur automatically without your reply, you will not need to do anything. However, if you wish to receive the refund via your original payment provider instead, then you must contact with us within 3 business days.   For your reference,please check this link http://www.gearbest.com/m-article.htm?id=111 for more information about GB wallet.   GB wallet is a fast and secure payment tool, making it easy to stay up-to-date with all your account transactions.    There are just some of the advantages of using GB wallet:   1)Secure Payment: your financial information always remains 100% private and secure   2)Easy-to-use Operation: It takes under a minute for you to learn how to use the user-friendly interface.   3)Smart Management: GB wallet is designed to help you manage and control your money easily and conveniently. Checking your transaction details, order history and more is effortless.   4)Free GB Points: If you choose to keep any refunds in your GB wallet, you will receive the corresponding amount of free GB points to save even more money.   5)Fast Refunds: Refunds are prioritized for wallet holders and will be issued to your GB wallet within 1-2 business days.    Thank you for your patience and kind support.Welcome to contact us again. Best Regards  
Duni

GearBest Customer Service gearbest.com/

Susan 　 At :10/15/2015 01:48:47 UTC

B: Refunds to you via your original payment provider (e.g. PayPal, credit card, etc).

Susan 　 At :10/16/2015 08:59:04 UTC

I requested a refund to my PayPal account and do not see a credit today. I have asked for an immediate refund after cancelling this order. I expect to be refunded as quickly as I paid you or I will have to report your company for fraud and false advertising.

Susan 　 At :10/17/2015 06:12:59 UTC

What is the status of my refund? Why are you not keeping me updated?