GearBest Had to haggle for any bit of reimbursement Internet

I purchased an item for $130 with insurance. The correct tracking number was not provided until the day it was said to have been "delivered." And I never saw the package. And insurance only covered up until the point of delivery. Upon requested either a replacement or refund for my missing package they offered nothing. I persisted, and then they offered $4 store credit. I harangued them some more, and they offered to give to send a replacement, if I sent them another $80. Customer's shouldn't have to negotiate for shreds of decency.