Complaint Review: GearBest - Nationwide
- GearBest Nationwide USA
- Phone:
- Web: www,gearbest,com
- Category: Miscellaneous Electronics
GearBest LIARS AND CHEATS Beijing, China China
*REBUTTAL Owner of company: Solutions for your order!
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On October 30, 2016, I ordered Shinecon Glasses for 59.99 from this company. I never received them.
When I disputed the charge with the credit card company, they told me the company, GearBest, said there was "no error" - therefore, the dispute was closed.
However. GearBest still had my money and I had no glasses.
I opened a customer support ticket and for about a week I have been going back and forth with these people who pretend they want to help. In reality, they have no intention of giving you a refund.
I sent the credit card documentation three times. I was told they never received my order. If this is so, where did the 59.00 go.
And how could they have told my credit card company there was no error if they couldn't find my order?
I have already submitted a report against the credit card company. This is outrageous. Do not purchase anything from these people. They are crooks.
This report was posted on Ripoff Report on 01/20/2017 08:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gearbest/nationwide/gearbest-liars-and-cheats-beijing-china-china-1351055. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Solutions for your order!
AUTHOR: Gearbest - (SHENZHEN)
SUBMITTED: Monday, February 27, 2017
Dear customer,
We are sorry for this situation.
According to the information you provided, I don't find your order.
Could you please tell us your order number or ticket number?
Could you please email to support@gearbest.com with the title “ ripoffreport complaint from 1351055”?
We would like to solve your problem to your satisfaction once received the information.
Looking forward to hearing from you.
Gearbest.com


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