Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1351055

Complaint Review: GearBest - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Suspira44 — Pittsford New York USA
  • Author Confirmed What's this?
  • Why?
  • GearBest Nationwide USA

GearBest LIARS AND CHEATS Beijing, China China

*REBUTTAL Owner of company: Solutions for your order!

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

On October 30, 2016, I ordered Shinecon Glasses for 59.99 from this company. I never received them.

When I disputed the charge with the credit card company, they told me the company, GearBest, said there was "no error" - therefore, the dispute was closed.

However. GearBest still had my money and I had no glasses.

I opened a customer support ticket and for about a week I have been going back and forth with these people who pretend they want to help. In reality, they have no intention of giving you a refund.

I sent the credit card documentation three times.  I was told they never received my order. If this is so, where did the 59.00 go.

And how could they have told my credit card company there was no error if they couldn't find my order?

I have already submitted a report against the credit card company.  This is outrageous. Do not purchase anything from these people. They are crooks.

This report was posted on Ripoff Report on 01/20/2017 08:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gearbest/nationwide/gearbest-liars-and-cheats-beijing-china-china-1351055. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Solutions for your order!

AUTHOR: Gearbest - (SHENZHEN)

POSTED: Monday, February 27, 2017

Dear customer,

We are sorry for this situation.

According to the information you provided, I don't find your order.

Could you please tell us your order number or ticket number?

Could you please email to support@gearbest.com with the title “ ripoffreport complaint from 1351055”?

We would like to solve your problem to your satisfaction once received the information.

Looking forward to hearing from you.

Gearbest.com

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now