Complaint Review: Gem Shopping Network - Duluth Georgia
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- Author Confirmed
- Gem Shopping Network 3414 Howell Street Duluth, Georgia U.S.A.
- Phone: 770-622-5505
- Web:
- Category: Jewelry Stores
Gem Shopping Network ripoff refund policies Host using statements like if your not totally satisfied you can return but fails to note that It maybe 6 weeks or longer with many long distance phone calls to obtain the refund Duluth Ga Duluth Georgia
*Consumer Comment: Been doing this for years
*UPDATE EX-employee responds: TOTALLY AGREE
*Consumer Comment: I love Gem Shopping
*Author of original report: Gem Shopping Network, Duluth, Ga. Refund Ripoff
*Author of original report: Gem Shopping Network, Duluth, Ga. Refund Ripoff
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I purchase a pendant from the program. Received the pendant and did not like the quality of the item. As the host stated many times in the programming, you may return the item if you are not totally satisfied, however, no mention of the time period, long distance phone calls to try to gain the refund.
I followed their return policy by contacting their firm to obtain an RA number for the return. I returned the pendant in ample time. I called the customer service dept. to confirm the receipt of the item and was told initially it would be 3 to 4 weeks for the refund. I then contacted the firm again and was told 4-6 weeks for refund and then was given another person by the name of Tisha to contact at 770-622-5505.
Contacted this person several times and the "person who processes the refunds" as indicated by the customer service dept. was never available. I left numerous messages with phone no to the gentlemen who answered the phone. To date still no refund.
Please beware of this firm. I will never purchase anything again. I have made several purchases from other jewelry stations and this one is the worst and most advertised.
Rose
Lehigh Acres, Florida
U.S.A.
This report was posted on Ripoff Report on 04/27/2005 07:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gem-shopping-network/duluth-georgia-30096/gem-shopping-network-ripoff-refund-policies-host-using-statements-like-if-your-not-totall-140683. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 Consumer Comment
Been doing this for years
AUTHOR: Carol - (U.S.A.)
SUBMITTED: Sunday, April 26, 2009
I bought a peach colored sapphire, when I received it there was an inclusion, this was five years ago, even back then it took close to 90 days to get my credit to my credit card.
Overpriced
#4 UPDATE EX-employee responds
TOTALLY AGREE
AUTHOR: Andrea - (U.S.A.)
SUBMITTED: Wednesday, March 11, 2009
The reason you don't get a refund is because they hold your money in hopes you call in and once something else they ask you if you want to use the credit coming back to you so then they don't lose the money and they assume you are happy.
#3 Consumer Comment
I love Gem Shopping
AUTHOR: Olga - (U.S.A.)
SUBMITTED: Thursday, December 29, 2005
I have to completely disagree with the complaint letter about getting refunds from Gem Shopping. I have purchased from them for over two years now, and they have the highest quality goods on television. As far as customer service and returns, they are nothing short of excellent. My only problem with Gem Shopping is that they are too addictive and I buy too much. Victoria
#2 Author of original report
Gem Shopping Network, Duluth, Ga. Refund Ripoff
AUTHOR: Rose - (U.S.A.)
SUBMITTED: Tuesday, May 03, 2005
After purchasing a pendant and returning to this firm on MARCH 11,2005, finally received the refund to my account on MAY 2, 2005. I would not recommend using this firm unless you are absolutely sure that you can't do without the merchandise.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
#1 Author of original report
Gem Shopping Network, Duluth, Ga. Refund Ripoff
AUTHOR: Rose - (U.S.A.)
SUBMITTED: Tuesday, May 03, 2005
After more phone calls and faxing all documentation to this firm, still have had no reply regarding my refund.
I have now reported this to the Better Business Bureau of Atlanta and their firm has in turn forwarded my request for the refund.
NOW GOING ON FOR 8 WEEKS!
I have also reported this fraudlent company to my financial institution to help gain my funds back. Fortunately, my bank has credited my account and will go after this firm for the repayment of my funds.
Hopefully, Visa company will also look into this issue.
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