Gem Shopping Network RIP OFF! Internet, Georgia

Ms. Sharon,

We have researched your claims and have found the following to be true:

We received your items and your credit has been issued.

 This unfortunate issue was initiated when your items were received via UPS (Tracking Number 1Z02R0V34219699517)
two months after you retrieved a Return Authorization Number. Our satisfaction policy allows for 30 days to review item(s) to assure complete satisfaction.

Your items were not returned until well outside of our normal Return Policy.  Having received the items a full month late, our Customer Service Representative generated a letter to inform you of the late return. The letter, which included a clerical error on the date of return, was explained to you during a phone call on Friday 30, 2012.  

We were optimistic that our willingness to accept your items a month late and to extend a full credit for the purchase would have resolved the issue. Much to our dismay this public forum was selected to air the grievance. 

Ms. Sharon, we do value your business and hope that you can allow us to serve you better in the future.

With all sincerity, 

GSN