Gem Shopping Network Jewelry misrepresentation Internet

Recently I filed a report about a ring I purchased when I was told by my local family jeweler that some of the stones were not real. I regret that this "family" business gave me bad information, and in fact a GIA report indicated that all was as represented by GSN. I regret that I filed the report, although I acted on the information as it was presented to me.

Since the filing of that report I have purchased two additional rings from GSN and my wife is very happy with both. We have spent close to 20K this year and will continue to shop with GSN. Everything we have purchased is first class. I was treated fairly and respectfully and can in all honesty say I was mistaken.

At Gem Shopping Network, now in our 16th year of business, we place great pride in the quality of our merchandise and the scrupulous attention to detail that we employ in our quality control procedures. We are therefore extremely concerned to hear that a customer has reason to believe that an item is not as we stated it to be. 

We have contacted this customer and requested that we be allowed, at our cost, to have the piece independently inspected by the Gemological Institute of America (GIA). If it is found that a mistake has been made we will of course ensure that the customer receives either a full refund or a replacement item.

~ GSN