Gem Shopping Network Deceptive Sales and Atrocious refund practices Internet

This morning we made another attempt to reach you. Again, we spoke to your husband. (This was before the reminder of your working hours.)

We are sending you via email the confirmation number of the credit we issued to your credit card company on January 11th, 2012 at 8:10AM ET on Order Number 866650. The settlement date confirmed by your credit card company was on 1/12/2012 at 12:22AM ET.

We credited your card the day after inspection and receipt (1/11/2012).

We attempted to reach you within 24 hours of your call. 

This whole series of events could have been avoided with proper information and is very unfortunate.

Please note that we do have staff in our accounting and customer service departments each weekday at 7:00am ET. Feel free to contact us if you need any additional information or if you would like to arrange a conference call with your credit card company and our accounting team to verbally verify the credit applied on January 11th.

GSN

There has been only ONE attempt by GSN to contact me and that was via telephone on the day following my contacting your customer service department.  As I clearly explained to your customer service department during my phone call to them, I work from 8am until 9pm or later and am seldom available by phone, although on the day of your call my husband was home to accept the call.
There have been "0" missed calls or phone messages from GSN on either of our home phones or on my cell phone since you received my return - We keep meticulous and detailed telephone records of all incoming and outgoing calls so I can state for a fact that you have not called us except on the one occasion as I stated above.

I have also been in touch with Discover card several times, including today, January 26, 2012 and they have no notes for any contact regarding my account from GSN.

There also been NO emails from GSN - 

To use a phrase I've seldom untilized; You're lying sir! 

As of today, January 26 my Discover card has still not been credited by Gem Shopping Network.

Hi,

Please accept our apologies for any confusion in this matter. Let us address your concerns:

1. Credit. Our current policy is to apply credit immediately after receipt and inspection of a returned item. It appears that your credit was issued on the 11th - one day after inspection. We have unsuccessfully made attempts to contact you to determine any possible issues with your credit card company.

2. Receival date. The date we "receive" the item into our system is registered after physical receipt and item inspection. Therefore, "January 10th at 9:30pm" was recorded as our receival date.

I trust this has answered your concerns. If for some reason, your credit is still not showing, please contact our Credit Dept and they will be more than happy to assist. Again, we want to assure your satisfaction and apologize for any confusion.



Customer Service

GSN