X  |  CLOSE
Report: #72376

Complaint Review: General Motors Corporation - Detroit Michigan

  • Submitted:
  • Updated:
  • Reported By: Avenue Maryland
  • Author Not Confirmed What's this?
  • Why?
  • General Motors Corporation General Motors Corporation Detroit, Michigan U.S.A.

General Motors Corporation Did Not/ not willing to Fix Ring And Pinon Noise (warranty) Shafted, rip off Detroit Michigan

*Consumer Comment: It is normal for GM to tell customers that a problem on their vehicle is "normal"

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

We purchased a 2002 Trailblazer from Ourisman Chevrolet about three months ago, after two weeks it developed a ring and pinon noise that would not go away. We took it there for them to repair the noise. They informed us that they did not hear any noise.

We called them on several occassions telling them that there was a noise. After three days they said they heard the noise and said that the vehicle was ready to be picked up. But when we picked it up, the invoice stated that the noise was normal and that there was nothing that could be done.

We than proceeded and went to the BBB Auto Line, where we went for a hearing and the reprsentative from General Motors treated us like we did not have any idea what we were talking about, they presented a bulletin that stated there was nothing they could do to repair the noise, BBB Auto Line agreed with General Motors.

Our response back to them was that we did not accept their decision. Based on the fact that we feel something should be done, because as far as we are concerned this condition is not normal. My husband whom is ASE certified, serviced the rear and changed the fluid and discovered medal fragments present and the oil was black (which is considered burned oil). We have not informed them of this discovery, because we feel they would just give us another excuse to why they cannot fix the problem and what we discovered would be considered normal.

Dennis
Avenue, Maryland
U.S.A.

This report was posted on Ripoff Report on 11/18/2003 07:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/general-motors-corporation/detroit-michigan/general-motors-corporation-did-not-not-willing-to-fix-ring-and-pinon-noise-warranty-sh-72376. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 Consumer Comment

It is normal for GM to tell customers that a problem on their vehicle is "normal"

AUTHOR: Steve - (USA)

POSTED: Tuesday, July 31, 2012

My  experience  with  GM  is  that  it  is  one  of  their  favorites  to  tell  customers whose  vehicle  is  still  under  warranty,    that  a  noise  or  a  problem with their  vehicle  is  "normal":

I  took  my  2008  Corvette  ($ 70,000.- car)   numerous  times  to  different  dealerships  because  it  was  having  a loud  grinding  noise  at  deceleration.  At  the  end  the  service  director of  Van  Chevrolet (Scottsdale)   who  had  never  heard  the  noise  told  me  "it  is  normal,  all  the  Corvettes  have  this  noise,  nothing we  can  do  about  it."  A  week  later  I  took  it  to  a  different  shop,   they  found  out  that  the  transmission had  severe  internal   damage.  I  called  the  Van  Chevrolet  Service  adviser to  let  him  know  that  it  was  not  true  what   they  were  telling  me  about  the  "normal  grinding  noise"  -   he  never  returned  my  phone  call.

I  also  reported  a  clunking  and  banging  noise  at  acceleration,  at  least  during  4  different  visits  at  the  dealership,  it  was  never  repaired  or  diagnosed  while  the  car  was  under  warranty.  Now  the  bumper  to  bumper  warranty  is  over  but  GM  wants  to  charge  me  $ 70,-  for  "diagnosing"  the  problem.  At  the  same  time  they  are  saying  that  the  clunking and  banging noise  is "normal"  and  that  it  can not  be   fixed.

They  also  told  me  that  it  is  "normal"  that  the  door  won't  open  if  the  key  fob  is  in the  "wrong"  hand   and  that  it  is  "normal"    that  the  "key fob inside"   warning  feature  also  honks  the  horn  if  there  is  no  key  fob  inside  the  vehicle.

"This  is  normal"   seems  to  be  the  favorite  explanation  and  solution   for  GM  dealerships,  I  even  believe  that  they  learn  this  in  training  and  that  they  are  advised  to  tell  this  to   customers  if  a  repair  is  expensive  or  not   possible  due  to  a  design  flaw.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now