Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #690388

Complaint Review: Georgia Natural Gas - Atlanta Georgia

  • Submitted:
  • Updated:
  • Reported By: Denver — Rome Georgia United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Georgia Natural Gas Atlanta, Georgia United States of America

Georgia Natural Gas Disconnected Service after Bill was paid and was 8 days later before service was restored. Atlanta, Georgia

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Im placing this report in regards to issues that Georgia Natural Gas needs to resolve.On 1/28/11 I made a payment on a past due balance.I accept responsibility that I was late on the bill, but due to unforeseen circumstances I could not make payment until 1/28/11.I used Georgia Natural Gas website to make my payment.

On 1/31/11 I returned home from work to find that my gas service had been disconnected.I was puzzled as to how I could make a payment and three days later, my service could be disconnected.At this point I was irritated with the situation.

I called and setup a reconnect date for 2/3/11.The GNG associate that setup the reconnect schedule asked if I would be home or would need a phone call 30 minutes prior.I said I will require a phone call.The associate then asked for my phone number, which I provided.I was also advised that there would be a $60 reconnect fee.

On 2/3/11 at approximately 2:20 PM, after not hearing from GNG, I contact GNG via 1-800 #.I was then advised that it was showing as a missed appointment customer not at home.The associate then stated that the appointment was not setup to call me prior to appointment.The associate then stated that the next available date for reconnect would be Monday 2/7/11 at the earliest, 8 days without gas.

Im very furious about this incident and GNG will be losing me as a customer.GNG needs to figure out some serious logistic issues.I have two small girls at home that will be without heat!With the technology advances that we have it is unbelievable that payment information can not be updated instantly.

This report was posted on Ripoff Report on 02/03/2011 01:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/georgia-natural-gas/atlanta-georgia-30348/georgia-natural-gas-disconnected-service-after-bill-was-paid-and-was-8-days-later-before-690388. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now