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Report: #1435018

Complaint Review: Georgia Natural Gas - Kennesaw Georgia

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  • Reported By: Patrick — Woodstock Georgia United States
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  • Georgia Natural Gas P.O. Box 440667 Kennesaw, Georgia United States

Georgia Natural Gas GNG poor service for billing practices Kennesaw Georgia

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My bills have been more than triple what’s expected for winter. The amounts billed are too high for my budget. I’ve called repeatedly and gotten the same run around about the “cold” winter. At the same time of the cold winter, there were long periods of time where there was no one in the home, the temperatures for heating are set extremely low, no gas has been used for laundry drying, and the gas for the water heater was turned off for weeks at a time. Because you’re just a billing company, no one can give me an answer about gas usage except that the meter reads x. That’s not good service.

I did request to pay a monthly average at least until this is figured out. The company agreed to a little over $90/month, but they based the average using the last 24 months, which included 2 months of exceedingly high bills which isn’t a representative sample of our monthly use. Then the office neglected to tell me this would take a couple of months to kick in. So, imagine our surprise when the next month of outrageous billing came in again! Why does it take 2 billing cycles to change billing?

Finally, I got a number from the call center at Atlanta Gas Light for the people that can actually check the lines. This wasn’t really an emergency, but it’s treated as so by AGL and we were lucky enough to have someone check the lines. They should have a non-emergency service. And it takes a month of phone trees to get thru to AGL to register the request. Yes, there was a leak in the basement from a valve near the water heater. AGL immediately cut off the gas during one of the coldest days a couple of weeks ago, installed an on/off valve at the meter, and we were required to call in a plumber to fix the line (costing us more emergency money).

I really wonder about the value of natural gas “billing” companies. They offer no solutions, can’t remedy problems, and can’t even get billing right.  

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