Glencara fraudulent, thieving company selling poorly crafted jewelry or no jewelry at all Ballybrit Galway

My fiancee and I ordered $491 of jewelry from Glencara and paid to have it arrive by Christmas.  We ordered two claddagh rings as a symbol of our love and friendship, and a promise to be wed.  The first ring didn't arrive until early February, with the other arriving 2 weeks after that!!  My fiancee's ring was much more expensive than mine, and about $420 of the order by itself.  Claddagh ring with diamonds and an emerald.

When our rings arrived we inspected both of them.  Both bands were considerably smaller than specified on the website.  The craftsmanship was also poor, with the hands melting into the heart and other obvious faults.  I indicated this in one of my emails.  I received no response to any of my emails, but I did notice they soon after changed the site to offer sizes of the jewelry much more vaguely, possibly due to my complaint.

My fiancee wore her ring, and in less than one hour, one of the diamonda fell out of it's setting.  That was the final straw.  I began a campaign to reach them to rectify my situation.  I spent the next month calling and emailing, never receiving an answer.  I turned to my bank, who told me I had to let them go through their returns process first before they can do anything.  I returned the jewelry via the only address listed on their site, in Ireland, which cost me another $111.

To my furious dismay, I finally receive an "automated" email response, which says they'll respond within 36 hours.  The automated has to be fake, because I received only one, in spite of emailing before and after.  I didn't receive a response ever, let alone 36 hours.  I say furious dismay because the email, not the website, lists a US returns address in Ney York, which is probably also fake but would have been much cheaper.

I tracked the jewelry until arrival.  Another two weeks passed.  I started to send emails threatening to report them to the Department of Commerce and Ireland's department as well.  No response.  I turned back to my Bank, who then tells me it's outside of the 90 day period now where they can get my money back.  Needless to say, I changed banks...

It's now six and a half months since I ordered from Glencara.  They have my money.  They have my jewelry.  I have nothing, but $600 out of my pocket that could have been used elsewhere.  We also don't have promise rings, and we're too afraid to order any online ever again.

BUYER BEWARE!!  This business is fraudulent.  They are nothing but petty internet crooks and you can expect to be robbed, even if you receive your merchandise.  The craftsmanship will prompt you to return it, and it's likely they are sending it to somebody else to pull the same stunt.