Global Timeshares Global Timeshares...Don't be an idiot like me. Brockton Massachusetts

I truly feel like an idiot. My husband was contacted by Sam Jones of Global Timeshares in November. He told my husband that he had a buyer on the phone for our Wyndham Property. He told Sam we wanted to see the paperwork first and then we would deal. Sam told my husband that he truly had a buyer and if we weren't interested, he would just call someone else. Like dummies, we agreed because we really wanted to seel the property.

The following was submitted to the BBB of Massachusetts:
Was informed on first call property was sold. Upon calling, I am put on hold for at times up to 30 minutes. Keep being told there is an inquiry and is currently with underwriter at the bank. We only agreed to a business relationship because we were told it was sold. Today, 3/13/09 upon calling, Shawn W. (our rep) (Sam J. made initial phone call, but I have never been able to speak with him. When I ask for Sam, I am transferred to Shawn)put me on hold. After approx. 15 min. I hung up and called back. Switchboard operator transferred me again and someone answered and hung up. Called back and informed the operator something was wrong with the phones because I got disconnected. She asked who I needed and I said Shawn W. She snapped, "He's gone for the day." I said you mean to tell me he would put somebody on hold and leave. She said he's gone. I said I want to speak with his supervisor and she said nobody was there. I said "you cannot tell me that someone isn't there." (It was 4:00 pm on a Friday). She said, "You cannot tell me nobody is here. You're there and I'm here and you don't know." She then hung up on me.

I called back on another phone and my husband asked for "Todd" and he answered the phone. (I had spoken with Todd before). The switchboard operator lied to me and this is the worst example of customer service I have ever seen in my life. I called back again to speak with the switchboard operator and called the number listed on the contract and she answered and wouldn't speak. I said, "Hello, I can hear you, can you hear me? She would make some kind of noise. Finally, she asked me who I needed to speak with. I said, I believe it's you. I just want you to know I know you lied to me and it's been reported." She said I had called a private line and said she was expecting a call and needed to get off the phone." I checked the number I called in my cell phone and it was their number. Again, lied to. Again, we only agreed to list our property with Global upon the first phone call when my husband adamantly told them we would only list if there was a buyer and "Sam J." informed my husband the buyer was on another line and if he didn't agree now, he would have to go to the next seller. He told my husband he had half the money now and was going to finance the other half. False Advertising!!!! Sam also told my husband the $1950.00 was his commission for the sale, another lie. Since we were told upon the first phone call our property had been sold and almost 90 days later we are still being treated as stated and the sale has not been finalized, not including all the lies we have been told, we want our money refunded immediately.

Today is 4/17/09 and I called Shawn and he put me on hold for 25 minutes and then hung up on me. I called back and he said "I didn't mean to." I then asked him how he could sleep at night because I was just online looking at all the complaints that were identical. I told him we couldn't afford the $1950 but trusted them. Guess what....he hung up on me.

We were needing this money to help pay for our daughter's wedding this fall. Her heart is going to be broken that we won't get to give her the wedding of her dreams. She is our only daughter....


Pam
Hays, North Carolina
U.S.A.