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Report: #424610

Complaint Review: GNS, Inc. - Arvada Colorado

  • Submitted:
  • Updated:
  • Reported By: Las Cruces New Mexico
  • Author Confirmed What's this?
  • Why?
  • GNS, Inc. 6452 Fig St., Suite A Arvada, Colorado U.S.A.

GNS, Inc. Avoid this scam.... Arvada Colorado

*UPDATE Employee: Company Response

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GNS,Inc is slick with its marketing approach. They lure you in with a FREE 21 day trial that starts from the day you order - just pay the $2.95 in shipping costs. The 21 day Free trail is the kicker as the product arrives with little or no time to return it within their 21 day window.

To make matters worse you have to call them to get a return authorization number that has to be listed on the outside of the package for them to accept the return which will never reach them in the 21 day window. When you call you are put on hold for 30 minutes minimum.

Consequently you are charged a $70.00 fee for the product which is no more than a flushing agent that you buy anywhere for a tenth of the price.

To add insult to injury they then put you on an autoship plan and you have a nightmare with credit card charges on a product that you can't return.

This a scam from the word go. I've reported them to both the postal service and Colorado Attorney General.

Do not do business with this company under any circumstances.

They got me
Las Cruces, New Mexico
U.S.A.

This report was posted on Ripoff Report on 02/16/2009 09:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gns-inc/arvada-colorado-80004/gns-inc-avoid-this-scam-arvada-colorado-424610. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Company Response

AUTHOR: Gns - (U.S.A.)

POSTED: Sunday, June 21, 2009

With our free trial 21 day trial offer the Acai Berry Edge is free to try within the 21 day trial period. We created this offer to allow our customers to try out our product and if unsatisfied have it returned and received within the trial period to not be billed any further--providing you the ability to try it out for free. Most offers from companies require upfront payment of a product with a period of time (typically for 30 days) to return it and await a refund once received. We also allow a period of time even after the trial period ends to return your product to us for reimbursement for a total of 30 days from the date of purchase to return your order--more time to try out the product then the actual trial period being advertised.

All of the information in regard to the trial order and future shipments through the autoship program are disclosed and agreed upon up front. These terms are accepted by checking the box agreeing to the terms and conditions of this offer. We disclose this information four different times and apologize if this information was missed when you placed your order.

It appears you selected the standard shipping option of 7-14 days when you ordered. There is an option to expedite shipping for $12.95 with a 3-5 day shipping time-frame. If there is anything further we can do to assist you please do not hesitate to contact customer service at 1-800-595-4670.

Thank you,

Supervisor

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