Complaint Review: GNS, Inc - Arvado Colorado
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- Author Confirmed
- GNS, Inc 6452 Fig Street, Ste. A Arvado, Colorado U.S.A.
- Phone: 303-456-5591
- Web:
- Category: BBB Better Business Bureau
GNS, Inc. Acai Berry Edge Deceiptive Terms/Rip-Off Arvado Colorado
*UPDATE Employee: Company Response
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I ordered the Acai Berry Edge product from a promo offer to help me with diet and weight loss. When I got the product it was not what I expected. Instead of diet and weight loss, I got information and product for a colon cleansing. I attempt to call them, because I thought I had received the wrong product.
After several minutes on hold, hang-ups and recalls I finally got a representative. The representative told me I did receive what I ordered, and "If I would have read the fine print I would have known that the product is a cleansing system that may result in weight loss". I then said I want to cancel, I was told that it was up to me, but they would still charge my credit card $39.95 for each bottle (the trail offer send out 2 30-day supply bottles) because they did not receive the product back before the 21st day. When I asked about the free trial, "she laughed, said that she has canceled my membership, no more product will be shipped to me" and she asked me if I want the RA# to send the unused portion of the product back. I asked her why would I send the unused portion back if I'm going to be charged anyway, she could not answer that. So, I suggested that they were recycling the product when people sent back the unused portions...The line was conviently disconnected.
Not only is it hard to get intouch with them, the Trial-period is a joke. They say you have 21-days to try the product. The joke is, included in the 21-days is the shipping time; and your credit card will be charged on the 21st day from the date your order was processed. So, where is the free trial? By the time you receive the product you have less than 21 days to try it; They recommend that you take the product for at least 60-days to see any results.
In other words, they know that it's not going to work within the timeframe of the trial offer, and you are not going to have enough time to return the product to them to keep your credit card from being charged. So, they are getting the first $39.95 - $89.95 from everyone who get's tricked into the free trial.
Creolemame
Raytown, Missouri
U.S.A.
This report was posted on Ripoff Report on 03/12/2009 11:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gns-inc/arvado-colorado-80004/gns-inc-acai-berry-edge-deceiptive-termsrip-off-arvado-colorado-433459. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Company Response
AUTHOR: Gns - (U.S.A.)
SUBMITTED: Monday, June 08, 2009
The offer you ordered from was advertised as a free 21 day trial of our Acai Berry Edge. This offer was created to allow our customers to try out our product and if unsatisfied return it within the trial period to not be billed any furtherthus being able to try it for free within the 21 day trial period. Most offers from companies require upfront payment of a product with a period of time (typically 30 days) to return it and await a refund once received. We also allow a period of time even after the trial period ends to return your product to us for reimbursement for a total of 30 days from the date purchase to return your ordermore time to try out the product then the actual trial period being advertised. We require the return of the bottles for a refund much like when returning items to a store. In order to be reimbursed in any retail environment the product would have to be returned to the store for a refund to be issued. Our products are considered food supplements and cannot be resold once received back.
We understand that you had difficulty reaching our company we would like to sincerely apologize for this issue which has since been resolved. We would like to offer further assistance with your order, please contact customer service at 1-800-595-4670.
Thank you,
Supervisor
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