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When placing an order on our order page, all information in regard to the trial offer is explained in the terms and conditions and is agreed upon for the order to process. Our customers must check a box stating that they have read and agree to the terms of the offer for the trial order to even process. Additionally, we present the information for the offer on the order confirmation page, order confirmation email, and the order invoice included with the trial shipment. The information is presented multiple times in an effort to avoid them from being missed; we apologize if this offer was misunderstood.
When placing an order for the trial offer there is an option to add additional products to your order, you can either click on the no thanks button, or the yes add to my order button. Both options are obvious either accept or decline on adding these products to your order. There is no trickery used in presenting these options, they are offers and discounts on products that can simply either be accepted or declined.

There is an autoship program with this offer. Autoships are sent out every 45 days from the original order date, our customers can contact us to cancel the autoship program at anytime either by email or by calling our customer service number. There is more than enough time for our customers to contact us to cancel future shipments should they desire to do so. All of the information in regard to the autoships are provided not just on the order page but also in the documentation included with the trial order. Additionally, when customers contact us to receive a return authorization number to send back their initial order, we make sure that their autoship is cancelled at that time even if the request is not specifically made by our customers. We realize that if a customer is returning their shipment it is understood that they desire no future shipments of that same product.

If you were billed for product you did not receive was this expressed to the customer service representative you spoke with? Every effort would be made to ensure that your product is reshipped and received. Please feel free to contact customer service with any additional questions in regard to your order at 1-800-595-4670.
Thank you,
Supervisor