Goodyear Tire Never sent statements, never updated information, refuses to refund late fees Internet

I've never been more appalled at the customer service provided by Goodyear. I applied for a credit card months ago through my car service provider because of the incentives offered. I never received the card or credit-card statement so I called six weeks after my appointment and verified all my information: phone, address and e-mail and was told I had a $0 balance as I believed I had paid it off at the same time as applying for the card. 

I still got no card, and I wanted it for future purchases so I called again and went through the same process. Verified my phone, address and e-mail and was told I had a $0 balance and they would send my card right out. Still nothing. 

Called AGAIN. Same routine. Still nothing. Finally, the fourth call I closed my account and moved on. Then the Target credit card scam happened and I got a free year of credit monitoring, so I took advantage of it and found out Goodyear had reported me delinquent! Despite NEVER receiving a card or statement via mail or e-mail or never getting a phone call. 

Called AGAIN last week and AGAIN had to fix my phone, address and e-mail which was wrong yet AGAIN. I was told for the FIRST time I had a balance on the account. After verifying my payment had never gone through originally I paid off the original balance as a sign of good faith. Still received no statement or update from Goodyear through e-mail.

I just got off the phone with a supervisor and surprise, surprise -- yet AGAIN, I had to correct my phone, address and e-mail. FINALLY, the correct information was put in and the supervisor granted me a waiver of the last two late fees but refused to waive the remaining $170 in late fees. WHY? I was NOTHING but proactive, called repeatedly, updated my information repeatedly, BEGGED to be sent the card. I STILL do not know my account number! I still have never received a statement! My credit score and history PROVES I am never delinquent, I pay my bills on time and pay them off fully. 

It boggles me how Goodyear could refuse to refund me despite being completely at fault and with no indication I was trying to pull one over on the company. They have lost me as a customer for LIFE. I may have to pay $170 in late fees, but Goodyear will have lost far more than $170 by the time I am dead and buried.