Complaint Review: Great Atlantic Warranty - Laguna Hills California
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- Author Confirmed
- Great Atlantic Warranty 23015 Del Largo Drive Suite D2 Laguna Hills, California U.S.A.
- Phone: 949-587-2300
- Web:
- Category: Auto Warranty
Great Atlantic Warranty Scammed me into buying extended auto policy Laguna Hills California
*UPDATE Employee: You Were Not Scammed
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I got a call from this "Great Atlantic Warranty Inc" company stating that they were offering me an extended warranty on my new truck. They claimed that my current warranty was only 3 year 36,000 mile warranty and that i needed an extended warranty to cover me until 100,000 miles. Well i agreed to it and charged $1875 to my credit card.
Now i found out that i already purchased an extended warranty through the dealer. So when i went to call GAW back to cancel the policy (and at least get a prorated refund)....the number was disconnected....the other number they gave me was a fax #....i've called numerous times to get no answer at other numbers i've found online.
When i google "Great Atlantic Warranty", all that i see are pissed consumer reports and phishing reports that confirm that i've probably been scammed.
My credit card company has told me to put everthing in writing and send proof of my claim, so i collected some the posts from the internet to send them.
All i want is my money back!!! And these scummbags to be shut down!
David
Vallejo, California
U.S.A.
This report was posted on Ripoff Report on 04/07/2008 08:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/great-atlantic-warranty/laguna-hills-california-92553/great-atlantic-warranty-scammed-me-into-buying-extended-auto-policy-laguna-hills-californi-324429. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
You Were Not Scammed
AUTHOR: Greatatlantichelpdesk0408 - (U.S.A.)
SUBMITTED: Wednesday, April 23, 2008
Hello David,
I am a Customer Service Representative at Great Atlantic Warranty.
I am posting here to help customers who feel that their complaints have been ignored or your claim was mishandled. Please give my efforts the benefit of the doubt. I promise to work to help anyone who would like to calmly and rationally discuss our problem and the possible solutions. Please use this forum and reply with a description of your concern. For the purpose of this forum please address me as GAWHelpguy. I will diligently work to find the answers you require and help bring closure.
David, you have not been scammed. Our number has not been disconnected. We sell protection to consumers everyday. Our customer service number is (888) 858-8448.
You have received confirmations of your purchase. Our refund procedure is discussed on the front page of the policy contract. Should you request a refund, please call and discuss this with our customer service department first. One word of advise, have your dealer warranty with you, so we can discuss what is best for you. For instance, does your dealer-issued policy allow you to go to any ASE certified facility or are you stuck with a dealership?
If you are still having a problem contacting us you can reach me at greatatlantichelpdesk0408@live.com
Safe motoring, GAWHelpguy
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