Groupon Their Error, My money. No Refunds. Just appologies. Birmingham, AL Internet

Do not order anything from Groupon. They are having major technology issues. the last 3 orders I have placed have been nightmares. It has resulted in several hundred of my dollars been held as "pending" on my cards, refusal of them to give me refunds, hours of my time being wasted in chats and on the phone, as well as ZERO resolution to any of my issues. Finally they sent an iphone after 3 weeks and 9 failed orders after I ordered one from Amazon.

The day before I finally ordered from Amazon and got them to release my pending charges, they assured me all orders were done. Next day I see a fresh charge on my card. I immediately contact them. They are refusing to refund my money. So now I have to wait until it arrives on 2/17 to get my money back. On top of this I have tickets to a concert tomorrow, that will NOT print. They will not refund my money so that I can look into other options, and all I am being told it WAIT. I have used groupon for years. But I officially hate this site and will deal with amazon or living social.