Guardsman Silly reason for warranty decline Grand Rapids Nationwide

Our two dinning chairs were broken accidentally so I called

Guardsman and sent them pictures of broken chair. On March 7,

some one from Guardsman called me and asked the reason for broke

chairs. I said it don't know when it happened and exact reason.

Based on my this statement without listening or giving me chance,

representative told me that this is not accidental damage so your

claim is declined. I asked how to do know that this is not

accidental damage. Person told me that I have told him. I argued

with person that I told that I do not know the exact time and

reason. It might be my kids broken it. Person was not ready to

accept my any reason and was so rude and do not want talk to me.

I guess at last he hang up on me.I feel person was rude and

unprofessional. I have spoken to manager also regarding this and

guardsman had assumed that this is not accidental damage and not

defect also. So my question to Guardsman as this is not

manufacturing defect then how chair has broken itself.Manager has

some funny reason to support claim for this logic. If chairs are

broken it should be covered , it does not matter who broke it ,

when it was broken. I do not have video camera at home to record

events how was chair broken , what time it was broken , who broke

it.
It is broke and Guardsman need to cover under accidently

warranty.