Guthy Renker Dishonest, money hungry, fruads Des Moines IA

I ordered the sheer cover product and was disappointed with it so I sent an e-mail to cancel my future orders, this was in October 2014. In February 2015 I get a bill in the mail saying that I owe them money so I call the number and they tell me that I can cancel if I pay the outstanding balance. I check my bank statements and they took money out of my account in November and December after I canceled!! My card was hacked so my bank sent me a new one so they can't take anymore of my money and that is why they sent the letter. From where I am sitting they owe me two payments of $32.94. I tell the woman one the phone that no matter how she says it I am not paying anything and that they owe me money!! How can they keep taking money out of my account after I canceled?? And they still did not cancel my orders they are just going to keep trying to take my money!!