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Report: #1151509

Complaint Review: hertz - Columbia Missouri

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  • Reported By: tarad — Alabama
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  • hertz Columbia, Missouri USA

hertz DO NOT RENT FROM HERTZ! They are complete scam artists. columbia Missouri

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DO NOT RENT FROM HERTZ! They are complete scam artists. I rented a car for 2 days, and was told the charge would be $56.45. I know that most car rentals put a hold on your account for incidentals, so I asked the man working that day what that hold would be. He told me it would be $200 and would be removed as soon as my car was turned and as long as it was on time. I returned the car 2 hours early, but no one was in the office, instead there was a note on the door that said to drop the keys and the mileage slip in an express drop box. I filled out the information and dropped it with the keys into the box. It has been 3 days, and I have been charged an additional $300 for the car, $100 for each day AFTER it was returned. I tried to call the location I rented from and have received no answer or call back. I stopped by the location and again that same sign was on the door. I called customer service and the lady told me that the holds were there because my return was just being processed today, 3 days after I returned the vehicle. I asked her why and she could not give me an answer. She then told me that it would take up to 7 days for the hold to be released. 7 DAYS! I’ve rented from other rental companies like ENTERPRISE and the holds were immediately refunded to me the day I returned the car. I was never charged any addition holds either. Hertz needs to get it together. Taking $500 from someone and keeping it for up to 10 days after they have rented a car when the rental was a messily $56.45 to begin with is outright ridiculous and unfair. They are holding onto my money to make some sort of capital gain and getting away with it through silly loopholes. I could deal with $100 maybe even $200 but $500 is CRAZY. DO NOT RENT FROM HERTZ unless you are prepared to have a large sum of money held from your bank account for at least 10 days. There are better companies out there, HERTZ IS NOT ONE OF THEM.

This report was posted on Ripoff Report on 06/02/2014 01:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hertz/columbia-missouri/hertz-do-not-rent-from-hertz-they-are-complete-scam-artists-columbia-missouri-1151509. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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