Report: #364646

Complaint Review: Hertz - Reykjavik Nationwide

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  • Reported By: Arlington Virginia
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  • Hertz hertz.is Nationwide Iceland

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My wife and I rented a car as a part of a great vacation in Iceland. After a week of driving (without incident) we returned the car. We were shocked when they discovered a very tiny dent above the right rear tire that was clearly from another car's door in a parking lot - a door ding.

The dent was less than an inch long and so small that you had to get up very close to even see it. I was a little surprised when the told me that they were going to charge me for it, and I was stunned when they said they were charging $800!

They said it was Hertz policy to charge based on the area of damage, not the size of the damage, and that damage to that area of the car was $800. I argued, of course, that it was insane to charge the same price for a huge gash and a tiny ding, but it was like talking to a very rude wall.

To add insult to injury they have not responded to any of my emails, and they have not sent me a photo of the damage as promised (I didn't have my camera with me).

Because we were headed to the airport for a flight home, and Hertz was our ride, we felt very trapped. It certainly felt like a scam. I would suggest that anyone heading to Iceland stay away from renting at Hertz, and if you do end up renting from them, park your car a mile away from anyone else and cross your fingers!

Arlington, Virginia

This report was posted on Ripoff Report on 08/19/2008 02:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hertz/nationwide/hertz-charged-me-800-for-a-door-ding-reykjavik-iceland-364646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#6 Author of original report

Original Poster Responds

AUTHOR: Jk_dc - (U.S.A.)

POSTED: Thursday, December 01, 2011

Hi there, I am the original poster. You guys all sound like you work for car rental agencies: "Don't blame Hertz for your poor choices!" "Sorry but I hope you learned a lesson!" "I am not sure how you feel this is Hertz's fault." "Next time take the optional coverage."

Let me explain what has happened since I filed this report, and hopefully you will understand why it was Hertz's fault.

My credit card (Visa Signature) offered to take care of the claim at no cost to me. But when I found out they would simply reimburse me for what I had already paid Hertz, I declined. I was angry. So I sued Hertz in small claims court.

I provided pictures of the car from the day I rented it that did not show any ding, or at least nothing visible enough to appear from 3 feet away. I requested Hertz's photos and proof the repairs were made. Months went by. Nothing.

Throughout this, I had been corresponding with Hertz's corporate office in the U.S. and they said it was a franchise location in Iceland, which they did not have much control over. After a year, they admitted it was a scam and refunded me my money and gave me a $500 voucher.

You guys were all pretty quick to blame the consumer and tout the benefits of the LDW, and while it might be a good idea (sometimes), other times it can be a pretext to a scam. Plus, it is a horrible deal if your credit card offers rental protection.

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#5 Consumer Suggestion

Responsibility is Key

AUTHOR: Gold Member - (United States of America)

POSTED: Wednesday, November 30, 2011

The trick is LDW - Hertz's Loss Damage Waiver is a life-saver when it comes to vehicular damage. By paying for the LDW, I waive my responsibility for the vehicle (with few negligence exceptions) every time I rent from Hertz. This isn't my car, so why take on the added liability and insurance responsibility of a car that isn't even mine.

Think responsibly and waive your liability next time. The waiver pays for up to the full value of the car. Don't risk it. You wouldn't drive without auti insurance. It's their car, so listen to their recommendations.

In the 21st Century it's easy to be paranoid that everyone is giving you a sales pitch. But in the end, it's your loss if you end up opting to accept full responsibility. I'm a Gold Member, and I speak from experience. Get the Damage Waiver.

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#4 Consumer Comment

Get the optional coverage.

AUTHOR: Aaron - (U.S.A.)

POSTED: Monday, June 14, 2010

I am not sure how you feel this is Hertz's fault. You didn't take coverage offered by Hertz and the car you were driving was damaged. You may feel that 800.00 is too much but the truth is to properly repair most dents you have to blend the paint in with the surrounding areas, this takes time and costs money. Next time take the optional coverage.

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#3 UPDATE Employee

Optional Services Offered

AUTHOR: Antpowell23 - (U.S.A.)

POSTED: Thursday, April 09, 2009

I am a long time employee with Hertz Car Rental and it is our policy to always offer the optional services to each of our customers. Had you taken this service the car would have been covered from bumper to bumper and you would not have been responsible for any major or minor dents, dings, or scratches to the rental vehicle. We experience situations like this everyday where we offer customers the coverage and they immediately say "i have insurance". Not realized that we charge for damage UPON RETURN! We dont wait for you to file a claim and pay your deductible. This is why the coverage for a week would have cost you 80-90 dollars and now you're stuck having to pay $800.
Sorry but I hope you learned a lesson!

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#2 Consumer Comment

My Advice On Auto Rentals

AUTHOR: Whistleblower - (Canada)

POSTED: Saturday, April 04, 2009

This is world full or corruption and scams. It seems like most businesses only care about ways to rip people off and have no integrity. Auto rentals being a business would be "NO" exception. If I was to go on vacation, I would use my own car. I would prefer to avoid going somewhere, where you would need to depend on an auto rental. I have found myself, that auto rentals are a big hassle.

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#1 UPDATE Employee

Car repairs are expensive

AUTHOR: Body Damage Appraiser - (U.S.A.)

POSTED: Friday, February 06, 2009

I work for Hertz as a body damage estimator. Most larger Hertz locations have a person like me that writes an estimate on damaged cars which are then sent to a body shop for repairs. A one inch "ding" in a quarter panel would probably not be repaired; however a larger dent would be. Body shop rates here in Calif range between $80 and $100 per hour. In Iceland, I'd assume they would even be higher. Even a small dent requires 2 to 3 hours to repair, followed by add'l time to repaint the quarter panel, plus the cost of the paint and clearcoat. Additionally, depending where on the quarter panel the dent was located, it might be necessary to blend an adjoining panel. For instance, a dent 12" from the rear door would require the body shop to blend the paint into the rear door. To blend the door, you need to remove any side moldings, the belt molding, and the door handle itself. Also, while the body shop will maybe only paint a small portion of the quarter panel with the car's actual color, clearcoat will be applied over the entire panel, so anything on the quarter panel that can't be painted will be removed: a tailight that extends into the quarter panel on some models, perhaps even the rear window, depending on the model of car. (if you just tape over the rear glass, you will leave an "edge" on the clearcoat, which could chip away over time).

Finally, you shouldn't have to pay the entire $800 bill; your personal insurance should cover it, with you just paying the deductible. Additionally, you were offered additional coverage when you rented the car, coverage that would have insulated you from any damage that happened when you had the car. It was your choice to decline this coverage and take full financial responsibility for the car.

The bottom line is that $800 is not an outrageous amount for a dent in a large panel. It was your choice on how large of deductible to take with your own insurance and to decline the add'l coverage from Hertz. Don't blame Hertz for your poor choices!

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