Complaint Review: Hertz - Reykjavik Nationwide
- Hertz hertz.is Nationwide Iceland
- Category: Auto & Truck Rental
Hertz Charged me $800 for a door ding! Reykjavik, Iceland
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My wife and I rented a car as a part of a great vacation in Iceland. After a week of driving (without incident) we returned the car. We were shocked when they discovered a very tiny dent above the right rear tire that was clearly from another car's door in a parking lot - a door ding.
The dent was less than an inch long and so small that you had to get up very close to even see it. I was a little surprised when the told me that they were going to charge me for it, and I was stunned when they said they were charging $800!
They said it was Hertz policy to charge based on the area of damage, not the size of the damage, and that damage to that area of the car was $800. I argued, of course, that it was insane to charge the same price for a huge gash and a tiny ding, but it was like talking to a very rude wall.
To add insult to injury they have not responded to any of my emails, and they have not sent me a photo of the damage as promised (I didn't have my camera with me).
Because we were headed to the airport for a flight home, and Hertz was our ride, we felt very trapped. It certainly felt like a scam. I would suggest that anyone heading to Iceland stay away from renting at Hertz, and if you do end up renting from them, park your car a mile away from anyone else and cross your fingers!
This report was posted on Ripoff Report on 08/19/2008 02:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hertz/nationwide/hertz-charged-me-800-for-a-door-ding-reykjavik-iceland-364646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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