Hertz Trying to get Hertz Executives attention Mobile Nationwide

Wow.  I am writing to say THANK YOU to Hertz for making me so angry that I moved all my car rental business to National. 

 

 Towing my rental car out of my hotel parking lot in the middle of the night due to a mistake at the Mobile airport Hertz location with my personal possessions inside was bad enough but what is worse is the responses I have received after bringing the issue to everyone's attention.  The location Manager promised to get me reimbursed for the shoes I had to buy because all my work shoes were in the vehicle that was towed and Mr. Swalley was unable to find the car for 3 days. I haven't heard from anyone since I returned the replacement rental car.  I reached out to his supervisor who just pushed it back on the location manager who caused the issue to start with.  I reached out to Tim Parrish in Atlanta and received no response at all.  I wrote Hertz customer service a letter and it took 2 weeks to get a response. 

 

The biggest issue with the mistake from Mobile is that I was driving in a car with no contract.  If an accident had occurred I would not have been covered and would have been completely liable.  I am considering contacting an attorney.  I had a small accident years ago in a Hertz rental and even though I was under contract I still had to fight with Hertz to get it settled.  I was harassed, threatened with law suits, etc..  So don't try to tell me that Hertz would have taken care of it if I had been in an accident. 

 

 Many of my coworkers had already made the change to National and told me how great it was but I was a LOYAL Hertz customer.  My past 5 rentals with National have been in Infinity, Buick, and Cadillacs for $39 a day.  Getting a decent car from Hertz the past few years has been ridiculous.  An upgrade to an Altima with 50,000 miles on it is not taking care of your customer.  I wrote an email to the corporate account sales executive with National and she immediately upgraded me to Executive status so I didn't lose any perks by changing companies. 

 

I still want to be reimbursed for my shoes.  I want personal apologies from executives. 

 

 Do you seriously think Hertz has a chance at winning back my business??? I guess that's up to Hertz.

 

 

former President's Circle Hertz Customer